MANAJEMEN MUTU TERHADAP KEPUASAN PASIEN RAWAT INAP

Abstract

This study aims to analyze the effect of quality management on inpatient satisfaction at General Hospital Metro City.  The results showed that quality management had a significant effect on the satisfaction of inpatients at General Hospital in Metro City.  Quality management of inpatient satisfaction in General Hospital General Metro City has a very important role in creating quality management of health service systems for the community, especially in the Metro City environment.  Analyzing quality management of patient and community satisfaction in Metro City is also one of the efforts as an increase in the quality of the quality of health workers' services in order to create a good, systematic service system in order to increase satisfaction with the community in Metro City in an effort to build a good image for the wider community so that this is also an important, comfortable, quality and reliable factor for citizens and communities in the city of Metro so that the community can trust the quality and quality performance of the services of general hospitals in the heart of the community in the heart of the community in the heart of the community in the heart of the community in the heart of the community in the heart of the community in the heart of the community in the heart of the community in the heart of the community in the heart of the community in particular.  Because with the management of good human resource management flexible and efficient, it will create a good impression for people in the city of Metro.

Keywords: Quality Management Of Patient Satisfaction In Hospitals